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IT Service Status
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Outage
Planned Outage
Service Note
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Planned Outageplanned
Moodle
Moodle will be unavailable between 3:00-3:30 AM on Friday, December 11, 2015 so we can take the first step in improving our infrastructure to reduce the frequency and duration of outages by improving our fail over system.
2015-12-11 09:00:0012/11/2015 03:00 AM2015-12-11 09:20:0012/11/2015 03:20 AM
CHG0038030 - Moving the NFS Prod directory for Moodle
Planned Outagenote
IT Service Management
The ServiceNow Fuji software upgrade has been completed.. This release will have a new look and feel, but the navigation and functionality will be largely unchanged. All modifications the University has made on previous versions will continue to be available. We don't expect a service disruption, and you can remain logged in during the upgrade process. The upgrade will begin at 8 a.m. and is expected to be complete by 8 p.m.
2015-12-12 14:04:0012/12/2015 08:04 AM2015-12-12 21:15:0012/12/2015 3:15 PM
CHG0037783 - IT Service Management - ServiceNow Upgrade
Planned Outageplanned
Database Hosting
UmConnect will be unavailable from 5 to 5:30PM on Monday, December 21, due to database maintenance.
2015-12-21 23:00:0012/21/2015 5:00 PM2015-12-21 23:13:3012/21/2015 5:13 PM
CHG0038064 - UMConnect - SQL Server Patches
Planned Outageoutage
Degree Requirements & Planning
APAS, Grad Planner, and other degree planning services are currently unavailable.
2015-12-22 14:10:0712/22/2015 08:10 AM2015-12-28 14:02:2712/28/2015 08:02 AM
PRB0043983 - APAS and other custom web apps down - RESOLVED
Planned Outagedegradation
Document Management
ImageNow customers are receiving "File Not Found" errors when trying to retrieve documents created between June 29th and December 19th 2015 from a drawer.
2015-12-29 15:56:1812/29/2015 09:56 AM2015-12-29 19:15:4212/29/2015 13:15 PM
PRB0043988 - ImageNow: File Not Found error in ImageNow client application
Planned Outageplanned
Moodle
The Moodle team will deploy code fixes and enhancements on Sunday, January 3, 2016 from 7:00 to 9:00 AM. Moodle may be unavailable or slow during this time as the team tests the changes; please plan accordingly. We encourage you to hold off on critical actions during this window (beginning exams, uploading files, etc).
2016-01-03 13:00:0001/03/2016 07:00 AM2016-01-03 14:45:0001/03/2016 08:45 AM
CHG0037822 - Moodle Deployment for January 3, 2016
Planned Outageplanned
Managed Printing
There will be a Service interruption for Managed Printing on Sunday January 3, from 9pm to 12am - for the purpose of system-wide upgrade of vendor software version.
2016-01-04 03:00:0001/3/2016 9:00 PM2016-01-04 06:22:3101/04/2016 00:22 AM
CHG0038017 - OIT Managed Printing (System Software - Version Upgrade)
Planned Outageplanned
Moodle
Moodle will be down briefly Monday, January 4, 2016 at 3:00 AM for about 15 minutes as we fail over to an alternative location ahead of the Data Center Outage on January 9-10, 2016. By taking this action, we hope that Moodle for Academic Year 2015-2016 (2.8) will be available throughout the shutdown.
2016-01-04 09:00:0001/04/2016 03:00 AM2016-01-04 10:35:0001/04/2016 04:35 AM
CHG0038061 - Failing Production Moodle NFS Over from WBOB to Church
Planned Outageplanned
Moodle
Moodle will be down briefly Wednesday, January 6, 2016 at 4:30 AM for about 30 minutes as we fail over to an alternative location ahead of the Data Center Outage on January 9-10, 2016. By taking this action, we hope that Moodle for Academic Year 2015-2016 (2.8) will be available throughout the shutdown. Please note that ONLY Moodle for Academic Year 2015-2106 (2.8) will be [potentially] available during the shutdown; PeopleSoft, MyU, Netfiles, Kiosk, and all other Moodle instances will be unavailable during the shutdown
2016-01-06 10:35:5901/06/2016 04:35 AM2016-01-06 12:00:0001/06/2016 06:00 AM
CHG0038102 - Moodle - Storage Failover to Alternate Location
Planned Outageplanned
UServices - Applications
All UServices systems should now be available. Please contact 1-HELP for any application issues.
2016-01-08 21:00:3701/08/2016 3:00 PM2016-01-10 20:00:0001/10/2016 2:00 PM
CHG0038105 - UServices - Applications - Most applications unavailable 1/9 - 1/10/2016
Planned Outagenote
Tenant Server Hosting
The Primary Data Center Service Restoration has begun. At this time we are approximately 1 hour behind our anticpated completed restore time. We will continue to provide updates as more services are brought online.
2016-01-09 12:00:0001/09/2016 06:00 AM2016-01-10 19:30:0001/10/2016 13:30 PM
CHG0036276 - Annual Primary Datacenter Shutdown
Planned Outageplanned
UMWiki
UMWiki will be unavailable from 6am on Jan 9 to 12pm on Jan 10, due to the WBOB OIT Data Center Annual shutdown.
2016-01-09 12:00:0001/09/2016 06:00 AM2016-01-10 19:30:0001/10/2016 13:30 PM
CHG0036276 - Annual Primary Datacenter Shutdown
Planned Outageplanned
MyU Portal
1/10/16 - 13:00PM: MyU is experiencing intermittent delays coming back online from the data center maintenance. Some users are able to log in to MyU while some others are not. Engineers are investigating the issue.
2016-01-09 12:00:0001/09/2016 06:00 AM2016-01-10 19:30:0001/10/2016 13:30 PM
CHG0036276 - Annual Primary Datacenter Shutdown
Planned Outageplanned
NetFiles
NetFiles will be unavailable from 6am on Jan 9 to 12pm on Jan 10, due to the WBOB OIT Data Center Annual shutdown.
2016-01-09 12:00:0001/09/2016 06:00 AM2016-01-10 19:30:0001/10/2016 13:30 PM
CHG0036276 - Annual Primary Datacenter Shutdown
Planned Outageplanned
Personal WebSpace
Personal WebSpace will be unavailable from 6am on Jan 9 to 12pm on Jan 10, due to the Primary Data Center Annual shutdown.
2016-01-09 12:00:0001/09/2016 06:00 AM2016-01-10 19:30:0001/10/2016 13:30 PM
CHG0036276 - Annual Primary Datacenter Shutdown
Planned Outagenote
Tenant Server Hosting
The Primary Data Center Service Restoration is substantially completed. Most support groups report their work is done. We are resolving residual issues as they arise. This will be the last update.
2016-01-09 12:00:0001/09/2016 06:00 AM2016-01-10 19:30:0001/10/2016 13:30 PM
CHG0036276 - Annual Primary Datacenter Shutdown
Planned Outagedegradation
Tenant Server Hosting
Authenticated SMTP will be operating at diminished capacity from 6am on Jan 9 to 12pm on Jan 10, due to the WBOB OIT Data Center Annual shutdown.
2016-01-09 12:00:0001/09/2016 06:00 AM2016-01-10 19:30:0001/10/2016 13:30 PM
CHG0036276 - Annual Primary Datacenter Shutdown
Planned Outageplanned
UMConnect
UMConnect will be unavailable from 6am on Jan 9 to 12pm on Jan 10, due to the WBOB OIT Data Center Annual shutdown.
2016-01-09 12:00:0001/09/2016 06:00 AM2016-01-10 19:30:0001/10/2016 13:30 PM
CHG0036276 - Annual Primary Datacenter Shutdown
Planned Outagedegradation
Tenant Server Hosting
The Mail Relay Service will be operating at diminished capacity from 6am on Jan 9 to 12pm on Jan 10, due to the WBOB OIT Data Center Annual shutdown.
2016-01-09 12:00:0001/09/2016 06:00 AM2016-01-10 19:30:0001/10/2016 13:30 PM
CHG0036276 - Annual Primary Datacenter Shutdown
Planned Outageplanned
UMContent
UMContent will be unavailable from 6am on Jan 9 to 12pm on Jan 10, due to the WBOB OIT Data Center Annual shutdown.
2016-01-09 12:00:0001/09/2016 06:00 AM2016-01-10 19:30:0001/10/2016 13:30 PM
CHG0036276 - Annual Primary Datacenter Shutdown
Planned Outageplanned
LISTSERV
Listserv will be unavailable from 6am on Jan 9 to 12pm on Jan 10, due to the WBOB OIT Data Center Annual shutdown. Messages will be delayed until the datacenter maintence is complete after which they will be delivered to their intended recipients.
2016-01-09 12:00:0001/09/2016 06:00 AM2016-01-10 19:30:0001/10/2016 13:30 PM
CHG0036276 - Annual Primary Datacenter Shutdown
Planned Outagenote
Moodle
Moodle for Academic Year 2015-2016 (2.8) will be available during the Data Center Maintenance on January 9-10. Please note that ONLY Moodle for Academic Year 2015-2106 (2.8) will be available during the shutdown; PeopleSoft, MyU, Netfiles, Kiosk, and all other Moodle instances will be unavailable during the shutdown. To access your Moodle courses, go moodle.umn.edu or ay15.moodle.umn.edu. During the maintenance, courses will not be accessible from MyU. If you have questions or concerns, please contact help@umn.edu.
2016-01-09 12:00:0001/09/2016 06:00 AM2016-01-10 19:30:0001/10/2016 13:30 PM
CHG0036276 - Annual Primary Datacenter Shutdown
Planned Outageplanned
Workflow Gen
Workflow Gen will be unavailable from 6am on Jan 9 to 12pm on Jan 10, due to the WBOB OIT Data Center Annual shutdown.
2016-01-09 12:00:0001/09/2016 06:00 AM2016-01-10 19:30:0001/10/2016 13:30 PM
CHG0036276 - Annual Primary Datacenter Shutdown
Planned Outageplanned
ImageNow
ImageNow and WebNow will be unavailable from 6am on Jan 9 to 12pm on Jan 10, due to the WBOB OIT Data Center Annual shutdown.
2016-01-09 12:00:0001/09/2016 06:00 AM2016-01-10 19:30:0001/10/2016 13:30 PM
CHG0036276 - Annual Primary Datacenter Shutdown
Planned Outageplanned
Enterprise Student Administration
PeopleSoft Campus Solutions will be unavailable from 6am on Jan 9 to 12pm on Jan 10, due to the Primary Data Center Annual shutdown.
2016-01-09 12:00:0001/09/2016 06:00 AM2016-01-10 19:30:0001/10/2016 13:30 PM
CHG0036276 - Annual Primary Datacenter Shutdown
Planned Outageplanned
Finance Administration Systems
PeopleSoft Financials will be unavailable from 6am on Jan 9 to 2pm on Jan 10, due to the Primary Data Center Annual shutdown.
2016-01-09 12:00:0001/09/2016 06:00 AM2016-01-10 19:30:0001/10/2016 13:30 PM
CHG0036276 - Annual Primary Datacenter Shutdown
Planned Outageplanned
Human Resources Management System
PeopleSoft Human Resources will be unavailable from 6am on Jan 9 to 12pm on Jan 10, due to the Primary Data Center Annual shutdown.
2016-01-09 12:00:0001/09/2016 06:00 AM2016-01-10 19:30:0001/10/2016 13:30 PM
CHG0036276 - Annual Primary Datacenter Shutdown
Planned Outagedegradation
Telephone Services
Voicemail Indication light (MWI) is not functioning. Users cannot turn off the light and when new messages arrive the light does not light up. OIT Telecom Engineers are working with the Vendor on this issue. Engineers continue to work with the Vendor toward a resolution, no estimated completion time is available.
2016-01-11 12:22:4701/11/2016 06:22 AM2016-01-12 17:17:5001/12/2016 11:17 AM
PRB0044004 - Voice mail issues, Twin Cities Campus, affects Message Waiting light, Clearspan Access, Delayed delivery
Planned Outageoutage
WIFI Network
WiFi out on east bank for all buildings that home out of KoltH-CN-01: aph, fordh, fraserh, johh, kolth, smithh, stss, walib IT engineers are aware of the issue and are working towards a resolution no ETR at this time
2016-01-11 13:54:2801/11/2016 07:54 AM2016-01-11 14:12:5801/11/2016 08:12 AM
PRB0044006 - 3 wireless aggregators are down in KOLTHOFF HALL causing wireless outage East Bank north of Washington Ave
Planned Outageplanned
Moodle
Moodle for Academic Year 2015-2016 (2.8) will be down on January 12, 2016 from ~4:30 to 5:30 AM to move infrastructure back to the primary data center after this past weekend's data center downtime. This work is necessary now to accomodate the antipipated load at the beginning of the spring term on all campuses.
2016-01-12 10:30:0001/12/2016 04:30 AM2016-01-12 11:09:0001/12/2016 05:09 AM
CHG0038108 - Moodle - Storage Failback from Church to WBOB
Planned Outagedegradation
Web Portals & Blogs
Some users are receiving an erronous maintenance message when they log in that MyU is down for maintenance until Sunday at Noon. Clearing Cache/Cookies may resolve the error: z.umn.edu/cookies Engineers are investigating the issue.
2016-01-14 13:11:4501/14/2016 07:11 AM2016-01-22 17:01:5501/22/2016 11:01 AM
PRB0044017 - RESOLVED - MyU Maintenance Message
Planned Outagedegradation
Enterprise Web-Based Reporting
There was a problem loading a table in PeopleSoft last night; as a result, some reports may behave strangely today, or be missing data. There are also some applications that may be affected, such as REPA and EGMS. This problem should be resolved overnight, and these reports and applications should be working normally on 1/15/16. We apologize for any inconvenience this may be causing you.
2016-01-14 15:27:0601/14/2016 09:27 AM2016-01-15 16:22:2401/15/2016 10:22 AM
PRB0044021 - Some reports/data coming up blank
Planned Outagedegradation
Course Management System (Moodle & Related Software)
Some users are getting an "Unable to acquire a lock for caching" or "Coding error detected, it must be fixed by a programmer..." when trying to access sites in Moodle 2.8 for Academic Year 2015-2016. Technicians are investigating the cause and will work to resolve the issue as soon as possible. We apologize for the inconvenience.
2016-01-14 18:53:3501/14/2016 12:53 PM2016-01-15 21:27:3801/15/2016 3:27 PM
PRB0044022 - Moodle users getting error message when trying to access sites
Planned Outagedegradation
Moodle
Friday 1/22/2016 PM Update: During periods of peak usage Moodle continues to experience slowness and some users may still receive session lock errors. We are working through the weekend to mitigate this issue and by Monday morning, hope to have solutions in place to improve performance. We will update you at that time and apologize for any inconvenience this has caused.
2016-01-19 20:59:0201/19/2016 2:59 PM2016-01-27 22:47:5301/27/2016 4:47 PM
PRB0044032 - Moodle AY15 (2.8): Database Issues Causing Timeouts/Errors
Planned Outagedegradation
Internet and Internet2 Connectivity
University of Minnesota-Duluth is experiencing degradation of service due to State of Minnesota internet issue affecting much of the NE corner of the state. State of Minnesota NOC engineers are working to resolve. No ETA give for time of resolution.
2016-01-20 19:41:1101/20/2016 1:41 PM2016-01-20 21:27:2501/20/2016 3:27 PM
PRB0044038 - State of Minnesota Internet issue in NE corner of the state affecting connections to Duluth, Cloquet, etc.
Planned Outagedegradation
Enterprise Student Administration
Some users are currently unable to use the Add/Update a User and Maintain Applications modules in PeopleSoft Campus Solutions. We are aware of the issue and currently researching a solution.
2016-01-25 20:16:0301/25/2016 2:16 PM2016-01-25 20:50:1001/25/2016 2:50 PM
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Planned Outagedegradation
WebEx
Users attempting to host WebEx meetings that use InterCall are unable to connect to the audio conference. The vendor has been contacted and is working to resolve the issue. VoIP-only WebEx meetings are unaffected.
2016-01-26 17:01:4301/26/2016 11:01 AM2016-01-28 21:25:4001/28/2016 3:25 PM
PRB0044050 - WebEx hybrid audio meetings (with InterCall) are unavailable
Planned Outagedegradation
UMN Television
The Web Portal for accessing the UMTV online stream is currently down (tv.umn.edu). Only the website tv.umn.edu itself is affected, the actual UMTV streams are still online and accessible through VLC Media Player (Link to VLC Media Player: http://bit.ly/KEQZZF). In order to access UMTV Channels please connect to the wired network and open VLC Media Player. In the VLC window, on the left-hand side, select "Network streams (SAP)". When the list on the right-hand side populates, expand the folder called University of Minnesota TV. You can then double-click any of the channels contained in that folder to view the stream.
2016-01-27 16:17:3901/27/2016 10:17 AM2016-01-27 17:20:0001/27/2016 11:20 AM
PRB0044055 - The tv.umn.edu website is currently down (UMTV Streams are still live)
Planned Outagedegradation
Telephone Services
Century Link is reporting a fiber cut in Minneapolis, This is affecting inbound 1-800-SER-VICE here on campus, Back-up link to data service for the Arboretum, No ETA available,
2016-01-27 16:40:2501/27/2016 10:40 AM2016-01-28 14:39:3401/28/2016 08:39 AM
PRB0044056 - Inbound 1-800 trunk lines are down
Planned Outageoutage
Program & Curriculum Approval (PCAS)
Users of PCAS are currently encountering "an application error." Technicians are researching the issue.
2016-01-28 18:15:2901/28/2016 12:15 PM2016-01-28 19:22:3801/28/2016 13:22 PM
PRB0044061 - PCAS (Program & Curriculum Approval) users receive "an application error"
Planned Outageplanned
Moodle
The Moodle team will deploy code fixes and enhancements on Sunday, January 31, 2016 between 7:00 and 9:00 AM. Typically, Moodle is only down for a few minutes as the upgrade script is run, but it may be unavailable or slow during this window as the team tests the changes. Please plan accordingly; we encourage you to hold off on critical actions during this window (beginning exams, uploading files, etc). When this message is removed, the deployment will be complete.
2016-01-31 13:00:0001/31/2016 07:00 AM2016-01-31 13:53:5001/31/2016 07:53 AM
CHG0037977 - Moodle Deployment for January 31, 2016
Planned Outagedegradation
Wired Network
We are currently experiencing an outage with InfoTech-FW-01, This could affect any firewalled network that is fed from Information Technology building, McnamaraC, 2221 U office Plaza, Lions Res, CCRB, TCFStad, MRF,, Magnetic Resonance, Bookstore, ETC... Engineers are working to resolve the issue.
2016-02-03 15:21:1002/03/2016 09:21 AM2016-02-03 18:09:1702/03/2016 12:09 PM
PRB0044068 - Network Outage - Multiple Buildings
Planned Outagedegradation
Human Resources Management System
We currently are experiencing problems with PeopleSoft HRMS and related services (My Pay, My Time tabs in MyU). Technicians are researching the situation and working to resolve the issue as soon as possible. Please refer to the University's System Status site for information and updates. Updates will be provided as information becomes available. ServiceNow users also may refer to PRB0044069 for more information. We apologize for the inconvenience, and thank you for your patience as we research the situation.
2016-02-04 21:40:4702/04/2016 3:40 PM2016-02-04 23:16:2202/04/2016 5:16 PM
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Planned Outageplanned
Enterprise Web-Based Reporting
UM Analytics from the Enterprise Web-based Reporting service offering will experience a planned outage to facilitate migration of the underlying database (EDWPRD) to new hardware. All reports and dashboards within UM Analytics will be unavailable from Friday, 2/5/2016, 11:30 PM through Saturday, 2/6, 10:00 PM. NOTE: The underlying EDWPRD database will be unavaliable from Saturday, 2/6/2016 at 7:00 am through Saturday, 2/6, 10:00 PM. All scheduled data flows on Saturday will be complete prior to the database being brough offline.
2016-02-06 05:30:0002/5/2016 11:30 PM2016-02-07 04:00:0002/6/2016 10:00 PM
CHG0038194 - Migration of EDWPRD from Exadata X2 to X3